Frequently asked questions

By phone, email or WhatsApp, or through the contact page. We are reachable 24 hours a day, every day, and reply with a fixed price and a named chauffeur, usually within the hour.

Yes. Every confirmation names the chauffeur, and for airport pickups you receive the chauffeur's mobile number before the flight lands.

Chauffeurs are employed and drive the same car each week, so wherever the schedule allows, yes. Say so when you book.

Yes. Give us the guest's name and flight or pickup, and we handle the rest. The name on the sign is theirs and the price is agreed with you.

As a fixed price agreed before you travel, not a meter. It does not change if a flight is late or the traffic is slow.

A chauffeur for the day is booked by the hour with a minimum of [MINIMUM] hours. Transfers are priced per journey.

Yes. On journeys that cross the Storebælt Bridge the toll is included in the quoted price.

No. San Pellegrino, Acqua Panna and Summerbird organic chocolate are onboard as standard, not as an upgrade.

Yes, from take-off. If you land early the car is already there; if you are delayed the pickup moves with the flight at no extra cost.

Inside the terminal, in the arrivals hall, where your chauffeur waits with a name sign. If you would rather be met at the kerb, say so when you book.

[VENTETID] of waiting time is included from the moment the flight lands. If it takes longer, the chauffeur stays.

On an hourly booking the route is decided in the car and changed just as easily. On a transfer, tell the chauffeur and we adjust the price if the destination changes.

Oceankaj, Langelinie and Nordre Toldbod, timed around embarkation rather than around traffic.

Yes, free of charge up to one hour before departure, by phone, email or WhatsApp.

On an hourly booking, extend or shorten the day as it runs; you pay for the hours you use. On a transfer, a changed destination changes the price, agreed with you before we drive on.

Tell us and the booking is cancelled at no cost, or moved to the new flight. We track the flight, so we usually know before you call.

One account pays for every journey the company books, whoever booked it, with a monthly statement, VAT invoices and a receipt per journey. Set it up yourself and pay by card, or talk to us first for an agreement and monthly invoicing.

Yes. Invite colleagues with the rights they need: book for themselves, book for others or administer the account, with limits on spend and vehicle class per user if you want them.

A named contact for the account, and a team that answers around the clock. Complex itineraries and on-site event logistics go through the same person every time.